SOS Builders


SOS Builders Joins Response Team 1

SOS Builders of Phoenix, AZ announced that they have joined Response Team 1, a nationally recognized property restoration company. “We are very excited to have the team at SOS Builders join our company. We believe that the efforts of our combined teams will bring added value to our clients, “said A.J. Novak, vice president sales and marketing for Response Team 1.

Two other Phoenix area companies, Emergency Restoration Experts and Disaster Restoration Arizona, have also joined forces with Response Team 1, making it one company.

“This is a very exciting time for SOS Builders, our employees and clients. Our greatest asset has always been our people, and by joining forces with Response Team 1 we have will improve our training and resources for our employees, “said Brent Ghelfi, vice president and general manager. “With better trained and more highly-skilled employees, and more specialized equipment, we now have the capacity to better serve our clients,” concluded Ghelfi.

Response Team 1 Receives Contractor Connection Awards

9 Companies Honored with Golden Hammer Awards



Wheeling, Ill. – (July 1, 2015) – Ten Response Team 1 companies received prestigious recognition at the recent 2015 Crawford Contractor Connection annual national conference in Orlando. Contractor Connection is the largest, fully independent network of managed contractor repair for insurance companies and consumers. Response Team 1 is the nation’s second largest residential and commercial property restoration and renovation company serving 34 states from 30 locations.
Poole’s Reconstruction & Restoration of Charlotte, N.C. was recognized as the top company in the Tennessee Valley District region by winning a distinguished Crawford Connection “Contractor of the Year” honor in the mitigation services category. This top honor is selected by region from all of the Golden Hammer Award winners.
Nine Response Team 1 companies received a distinguished Crawford Connection Golden Hammer – Excellence in Achievement Award for ranking in the top 200 of the more than 4,000 contractors in the U.S. and Canada. This special recognition is awarded based on performance criteria and overall quality of service and professionalism. The Response Team 1 companies honored were:

  • BKA Restoration, Knoxville, Tenn.
  • BKA Restoration, Nashville, Tenn.
  • Cary Reconstruction Company, Apex, N.C.
  • Cary Reconstruction Company, Charlotte, N.C.
  • Cary Reconstruction Company, Greensboro, N.C.
  • Cary Reconstruction Company, Greenville, S.C.
  • Empire Construction & Technologies, Irvine, Calif.
  • Poole’s Reconstruction & Restoration, Charlotte, N.C.
  • SOS Builders, Phoenix, Ariz.

In addition to the Contractor Connection awards, several Response Team 1 companies were honored by insurance company USAA with a “Going Above Service Award” in recognition of excellence in customer service. The criteria for selection included high work volume, customer satisfaction, deadline adherence and excellence in both estimating and workmanship. Receiving the USAA honor were:

  • Cary Reconstruction Company; Greensboro, N.C.
  • Empire Construction & Technologies; Irvine, Calif.
  • Poole’s Reconstruction & Restoration; Charlotte, N.C.

USAA also awarded Poole’s Reconstruction & Restoration of Augusta, Ga. with a Commitment to Member Service award that recognizes the top performers in the country and considers the number of claims and the ratio of claims to complaints.
“Receiving prestigious honors from both Crawford Contractor Connection and USAA is a significant achievement,” said Lauren Reid, President and COO with Response Team 1. “This recognition is a result of our standards for exceeding expectations and our dedicated and hardworking employees throughout the country.”